We manage terminal software for networks that cannot afford a maintenance window. At the busiest locations the platform prioritises alerts and applies updates outside peak hours. That is exactly what we work on: cleared without a visit.
The event arrives from monitoring or from the client service desk.
The module at fault is identified and remote recovery is attempted.
If hardware is needed, the diagnosis travels with the alert to the field team.
The event, its cause and the recovery time are recorded on the dashboard.
| Alert type | Response | Cover |
|---|---|---|
| Critical: terminal not operating | 4 working hours | Monday to Sunday |
| High: functional fault, no full outage | 1 working day | Monday to Saturday |
| Scheduled: updates and improvements | Agreed window | Outside peak hours |
Response times are set by contract and vary with the location of the machine.
Real reviews from Nakuru clients.
"Patching happens and we never notice. That is exactly what we wanted."
"No maintenance window needed, which suits a forecourt."
Illustrative images of a typical recovery.
Serving Nakuru with quality materials and certified professionals.
Read the state of a terminal without sending anyone.
Customer-facing screens built for your transaction set.
Connection to your transaction switch and service desk.
Staged rollouts scheduled outside peak hours.
Status and availability across every terminal.
Technical support for the platform itself.
Contact us today and receive fast, professional service.